FAQ

What are the ingredients in your products?

You can find a full list of ingredients on each individual product page. For a deeper look at our sourcing standards and overall philosophy, head over to our Crafted Goods page.

Are your products organic?

While we aren’t officially certified organic, we are uncompromising about quality. Our rule of thumb is simple: if an ingredient is good enough for the world’s leading health-focused grocers, then it’s good enough for us. Head over to our Crafted Goods page to see how we turn premium ingredients into elevated experiences.

What is your shipping policy?

We currently offer free domestic shipping on orders over $35. To learn more, head over to our Shipping & Returns page.

What is your return policy?

We offer a 30-day satisfaction guarantee. To learn more, visit our Shipping & Returns page.

Do you offer samples or refills?

We currently do not offer samples or refills. You can get a general understanding of how our products perform and smell by reviewing the individual product page. We also offer a 30-Day Satisfaction Guarantee, so if you are not pleased with your purchase, you may return the unused portion for a refund. Terms apply. See our Shipping & Returns page for more details.

Are your products tested on animals?

Natural Citizen is not yet formally certified by any third-party animal advocacy organization. We are working towards that goal and in the meantime, we prioritize working with suppliers who share our values about caring for animals.

How do I use Natural Citizen products safely?

General Use

Natural Citizen’s products are not meant to treat, diagnose, or cure any diseases or ailments. Always keep our products out of your eyes, nose and mouth. If any allergic reaction, rash, or skin irritation occurs, discontinue use and consult a medical professional.

Bath & Body

Our products are not specifically formulated for any particular type of skin. Make sure to check the ingredients of each product to evaluate whether our products will work for you. If discomfort occurs, reduce the amount of product applied or discontinue use. If any allergic reaction, rash, or skin irritation occurs, discontinue use and consult a medical professional.

Can I check the ingredients for my allergy?

While our specific formulas are proprietary, your well-being is our absolute priority. If you have an allergy or sensitivity, please reach out to our Customer Care team with the products you’re interested in and the ingredients you need to avoid. We’ll carefully verify the details for you because we’d much rather lose a sale than risk your safety.

Can I get SDS (Safety Data Sheet) information?

SDS is designed to provide workers and emergency personnel with the proper procedures for handling or working with our products. Please contact our Customer Care team if you have necessity for a SDS, and we'll be sure to share that information, if approved for release.