Shipping & Returns

Shipping

How much does shipping cost?

  • Free Domestic Shipping: Applied automatically at checkout on all U.S. orders over $35.

  • Standard Shipping: Flat $4.99 for orders under $35

 

Damaged During Delivery 

What should I do if my item arrives damaged? We stand behind our products and want to make it right immediately. If your shipment arrives damaged, please send an email to info@naturalcitizen.com with:

  1. Your order number

  2. A clear photo of the damaged item and packaging

Our team will evaluate the image and work with you to arrange a resolution.

 

Returns & Refunds

Can I return my item? Yes. We accept returns within 30 days of delivery, provided you have a valid order number and the product meets our return criteria:

  • Usage Limit: The item must have 75% or more of its original volume remaining.

  • Validation: Returns are inspected upon arrival. Invalid returns (e.g., items beyond the 30-day window or under the 75% volume threshold) will be shipped back to the customer.

How do return shipping costs work?

  • Customer Responsibility: Customers are responsible for all return shipping costs.

  • Prepaid Labels: If you choose to use a prepaid return label provided through our returns portal, the actual cost of the label will be deducted directly from your final refund amount. We can provide a shipping quote before you finalize your return.

  • High-Value Items: If you are returning items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of un-trackable returned items.

When will I receive my refund?

  • Processing: Once we receive and inspect your return, we process approved refunds within 2 business days.

  • Posting Time: Depending on your financial institution, please allow 3 to 10 business days for the funds to reflect back on your original payment method.

Item arrived damaged

Send us a photo of the damage to info@naturalcitizen.com and your order number and we will work with you on a refund or replacement.

 

Can I return my item?

Yes, to receive a refund return the unused portion of the item(s) within 30 days of delivery, and with a valid order number. The unused portion should be 75% or more of the original volume.

Customers are responsible for the cost of return shipping. If you use a prepaid return shipping label provided through our returns process, the actual cost of the label will be deducted directly from your final refund amount. We can provide a quote during the returns process.

Once we have received and validated your return, we will process your refund within two business days. Depending on your payment method, expect between 3-10 days for your funds to be credited back to your account.

Invalid returns will be sent back to the customer.

 

Exchanges & Gift Returns

Do you offer exchanges? We do not offer direct exchanges at this time. If you prefer a different item, please return your eligible product for a refund and place a new order.

How do gift returns work? Gifts are subject to our standard 30-day return criteria