Shipping & Returns

Shipping

How much does shipping cost?

  • Free Domestic Shipping: Applied automatically at checkout on all U.S. orders over $35.

  • Standard Shipping: Flat $4.99 for orders under $35

 

Damaged During Delivery 

What should I do if my item arrives damaged? We stand behind our products and want to make it right immediately. If your shipment arrives damaged, please go to our contact page and supply the following:

  1. Your order number

  2. A clear photo of the damaged item and packaging

Our team will evaluate the image and work with you to arrange a resolution.

 

Returns & Refunds

Can I return my item? Yes. We accept returns within 30 days of delivery, provided you have a valid order number and the product meets our return criteria:

  • Usage Limit: The item must have 75% or more of its original volume remaining.

  • Validation: Returns are inspected upon arrival. Invalid returns (e.g., items beyond the 30-day window or under the 75% volume threshold) will be shipped back to the customer.

How do return shipping costs work?

  • Customer Responsibility: Customers are responsible for all return shipping costs.

  • Prepaid Labels: If you choose to use a prepaid return label provided through our returns portal, the actual cost of the label will be deducted directly from your final refund amount. We can provide a shipping quote before you finalize your return.

  • High-Value Items: If you are returning items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of un-trackable returned items.

When will I receive my refund?

  • Processing: Once we receive and inspect your return, we process approved refunds within 2 business days.

  • Posting Time: Depending on your financial institution, please allow 3 to 10 business days for the funds to reflect back on your original payment method.

Item arrived damaged

Go to our contact us page and let us know your order number. We will arrange to get pictures of the damage and work with you on a refund or replacement.

 

Can I return my item?

Yes, to receive a refund return the unused portion of the item(s) within 30 days of delivery, and with a valid order number. The unused portion should be 75% or more of the original volume.

Customers are responsible for the cost of return shipping. If you use a prepaid return shipping label provided through our returns process, the actual cost of the label will be deducted directly from your final refund amount. We can provide a quote during the returns process.

Once we have received and validated your return, we will process your refund within two business days. Depending on your payment method, expect between 3-10 days for your funds to be credited back to your account.

Invalid returns will be sent back to the customer.

 

Exchanges & Gift Returns

Do you offer exchanges? We do not offer direct exchanges at this time. If you prefer a different item, please return your eligible product for a refund and place a new order.

How do gift returns work? Gifts are subject to our standard 30-day return criteria